Shipping & Delivery
Shipping Time & Cost:
We aim to dispatch orders within 1-2 business days. Orders placed Monday - Friday before 3pm with 'Next Day Special Delivery' will be dispatched the same day. Orders placed after 3pm will be dispatched the next business day. Once your order has been dispatched, you’ll receive an email confirmation, including your tracking details.
Please allow extra dispatch time during during peak-times such as national holidays and busy sales periods.
UK Delivery Times
FREE: Orders over £35
Royal Mail Tracked48: 2-3 working days* £3.99
Royal Mail Tracked24: 1-2 working days* £4.99
Special Delivery Next Day*: £6.99
Royal Mail Special Delivery services are delivered Mon - Sat and some regions Sundays not including UK Public Bank Holidays.
Please factor timelines into your schedule before ordering. We work very hard to quickly dispatch orders, but please note that once orders are dispatched from our premises and with delivery partners this is out of our control as a business.
USA, CANADA & WORLDWIDE
Royal Mail International Tracked: £6.99*
Please note, for large bulk orders exceeding 2kg a shipping quote will be provided prior to dispatch.
International Customs Tax & Fees
By placing an order with WYLD CUB™, you accept full responsibility for any local import taxes and fees. Please check with your local customs authority regarding import sales taxes and/or local customs duty taxes and fees before placing any orders with us.
Your local customs authority will likely notify you once your order reaches your country and customs and sales tax may be applied and paid by you before you receive your goods. Any customs delay or charges that may occur is beyond our control.
EUROPE & NORTHERN IRELAND NOTICE
Due to the recent implementation of the new General Product Safety Regulation (GPSR) effective December 13, we are temporarily suspending all customer and trade orders to Northern Ireland and the European Union.
While we independently conduct strength tests to meet EU and UK safety standards, the pause allows us to ensure full alignment with the new regulations so we can continue to deliver the high-quality and safe products you expect from us.
We greatly appreciate your patience and understanding as we navigate these regulatory changes. Your support is invaluable to us, and we are committed to resuming services to Northern Ireland and the EU as quickly as possible. We will keep you informed with updates as we progress.
Please note, all outstanding orders to these destinations are currently being processed and dispatched as usual.
Shipping Delays
We are not responsible for delays caused by shipping or customs. Please consult the tracking information in your dispatch email or contact your country customs authority.
Lost, Stolen or Damaged Parcels
If your parcel has not arrived on time, please check the tracking link in your dispatch email for updates, as delays may occur. Please note that such delays are out of our control. If you selected Special Delivery Next Day and it has not arrived on the designated day, please get in touch.
If you believe your parcel is lost, stolen, or damaged, please contact us so we can assist you. If your items arrive damaged, please retain all evidence by photographing how the parcel arrived before opening it. Keep all packaging materials, as Royal Mail may require them for inspection.
If Royal Mail or the courier confirms a parcel as missing and agrees to compensate for the loss, we may be able to resend the item for you. However, if we are unable to assist with your case, you can make a claim directly with Royal Mail. Please retain your proof of postage, as this may be required for any claims.
If you have chosen to have your parcel left in a Safeplace or with a neighbour, this is done at your own risk. We do not accept responsibility for parcels that are lost or stolen after being delivered to a designated Safeplace or neighbour.
If you have any questions or need further clarification, please get in touch, we are always here to support.